This week we ask to discuss the situation of a room attendant
with a perfect attendance record and good work ethic issue of requesting a day
off and got denied. Donna requested the day off for her only daughter’s
graduation and was not allowed the opportunity due to the fact that the hotel
was expected to have a high occupancy over the weekend. Since Donna was denied
the request after nine years of perfect attendance she decided to call in “sick”
to show the love and support to her only child. If I was set in the same
situation as of the single mother of one, who was completing her education, I would
have called in as well. However as for the hotel's general manager, I wouldn't
have supported my housekeeping supervisor because it was not Donna's fault that
he co-workers quit for that week and Donna did follow the rules of submitting a
request 14 days before the actual date. “Fairness in the workplace, quality health care, and policies that
help women and men meet the dual demands of work and family.” (Hayes, David K.
Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 47.
Wiley, 02/2008. VitalSource Bookshelf Online. I feel as management
there should have been for communication between the two sides, that way
employees would not feel the pressure of last minute “sick” calls. Tara should
have reported the situation to the general manager who is more than likely
trained as on-site legal counsel to help make the legally appropriate decisions
in a wide range of work situations. “These range from selecting and disciplining employees to preventing
harassment in all of its forms, to employee compensation, employee appraisal,
termination, and a myriad of other HR concerns” (Hayes, David K. Human
Resources Management in the Hospitality Industry, 1st Edition. Pg. 27. Wiley,
02/2008. VitalSource Bookshelf Online. I don’t think the termination
of Donna over this first act of insubordination over a nine year was the
correct outcome. It is very important
that general managers prevent problems from happening before the company has to
cure them legally resulting in action that can become public. “Therefore, a basic
understanding of how employment law is enacted, as well as how current law affects HR
management, is absolutely essential” (Hayes, David K. Human Resources
Management in the Hospitality Industry, 1st Edition. Pg. 29. Wiley, 02/2008.
VitalSource Bookshelf Online. Therefore in this particular case
study I am on the side of the room attendant Donna.
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