Week 4: Employee recruiting...

This week we were are ask to discuss how in hospitality organizations, physical attractiveness is unquestionably a factor used to select employees in such positions as front-of-the-house food servers and hotel front desk agents. I live in Las Vegas, also known as Sin City. Everywhere you look you see beautiful people both as employees and as tourist. Many Vegas businesses actually hire due to the way a potential candidate for a position presents themselves. “Employee recruiting and selection are the first two essential steps taken by business to identify and choose the right employees, with the right qualifications, to serve their customers." (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 100. Wiley, 02/2008. VitalSource Bookshelf Online). These employees are hired on as server models, or cocktail server models. They come in already knowing that is exactly what is expected. These procedures or called auditions verse interviews. "Hospitality managers at all levels and in all sizes of organizations will continually find that they must actively recruit employees. From company presidents to the lowest-skilled entry-level employee, candidate recruitment will usually be an ongoing activity." (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 104. Wiley, 02/2008. VitalSource Bookshelf Online).  I myself have been on a handful of these types of auditions, its tough and no it is not always fair. The appearance of employees is just another way of telling the consumers what is expected of a customer. The type of customer businesses want to attract are what they should look for in the employees they hire. When interviewing or recruiting, it is crucial to make sure the person that is applying and wants the jobs fits under the criteria of an eligible candidate. "Employee recruitment and selection efforts are so crucial to the long-term success of every hospitality business and to all of the hospitality managers who direct their operation's recruitment and selection process."  (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 104. Wiley, 02/2008. VitalSource Bookshelf Online).  It is very important the employees hired match the cliental that comes into their venue. If they don’t feel a certain vibe from the people working then it effects the way costumers send their money.